IT Support services are the assistance that companies get whenever they require it the most. In general, IT support is basically a generic phrase that refers to specialized technical support for different companies. These specialists usually work as technicians or consultants for organizations or businesses as independent contractors or hired staff. Some times, these IT support specialists can also be self-employed individuals who do not work for any company or institution. In this article, I am going to talk about how this kind of services are offered by various IT Support Services Providers (ISPs).
Generally speaking, there are two types of IT support services providers i.e. On-demand and proactive providers. The proactive provider or On-demand provider enables the client company to contact the service provider when the need arises. On the other hand, the proactive providers provide IT assistance on a permanent basis. Typically, a small organization does not need any help constantly but might require IT assistance on an as-needed basis.
As compared to the traditional managed services provider who helps clients only on a specific basis, a managed services provider offers a full range of IT assistance according to client’s needs. These providers not only help businesses meet their IT needs, but also help them develop their business capabilities. To meet this end, there are mainly two different types of IT managed services providers i.e.
One of these types of IT Managed Service Providers is the Infrastructure as a Service (IaaS) provider. This type of provider deploys an IT infrastructure to help organizations meet their various business needs. These providers deploy web servers, storage servers, networking devices, servers, routers, IP telephones and email services to name a few. As compared to the traditional IaaS, the proactive IaaS provider provides IT assistance on a permanent basis. This means that, in case of any problems, these providers help your organization immediately.
Another type of IT service provider is the Infrastructure as a Service provider or IaaS provider. This type of managed service provider deploys a single physical server or network of servers to help organizations meet their business needs. This can either be done on a permanent basis or on a temporary basis. Many small businesses find it easier to implement their own IaaS solutions because of the cost involved.
On the other hand, many small businesses thinkITIL is the way to go. They thinkITIL gives them the right knowledge and tools they need to implement solutions quickly. Small businesses thinkITIL providers and/or vendors are the best way to implement and maintain their IT systems. In fact, many thinkITIL vendors are preferable to legacy based vendors because they offer IT services and software at a more affordable price.
The final alternative for many small companies who are considering adopting IT, is to use the on premise virtualization option. With on premise virtualization, smaller companies can implement a private cloud, private firewall and maintain the server in-house. While the cost of virtualization has come down dramatically, many small companies still opt for this option because they believe it offers them more security than do in house servers. The reality is that there is not enough time in a day to devote to the security and configuration necessary to maintain a large and robust firewall and in house servers. Hence, the majority of small companies choose to outsource their IT Management Services to an expert third party to manage the virtual server in house.
Regardless of the choice small companies make, they must evaluate their vendor relationships and determine if their in house IT management service providers provide the right services for their growing enterprise. The recent news regarding Yahoo! experiencing a majority stake sale for a hefty sum by Microsoft makes it extremely important for small businesses to partner with an expert IT vendor management company that can manage their growing IT infrastructure. There are plenty of managed service providers to choose from so it is very important for businesses to take the time to select the best one for their needs.