In today’s information age, information technology (IT) Support Services is a growing industry worldwide. The demand for skilled IT professionals is on the increase and many companies who are looking for a specialist to resolve their IT issues now have a number of different options to choose from. For companies who are not yet operating in the IT support sector, choosing the right partner can be tricky. However, with some guidance, it is possible to find the perfect partner to work alongside your business to ensure IT Solutions is delivered at optimum performance levels. This brief guide provides a basic overview of the different types of IT Support Services and how they differ.
There are currently different types of managed support services (MSPs) providing system support to client firms and providing system and network maintenance for larger organisations. System and network administrators are generally independent technical experts who are employed by an IT support company to provide their expertise to businesses that require it. Often they will be computer and internet consultants, although there are some firms which employ both types of professionals. Generally speaking, an IT and network administrator will be required to oversee the complete day-to-day IT support for a company’s systems and networks.
A managed support provider offers systems and network maintenance as well as various other IT solutions for a business. The services that they offer are normally contracted out to an individual or firm that has a need for them. It is worth noting that there are some firms that are specifically set up as an MSP. In this case, the IT and network administrator is generally not an employee of the hosting provider, but an independent consultant who are contracted out to the company by the client.
In contrast to the more traditional MSP model, outsourcing IT Support Services does not typically include onsite staff that will be stationed at the location of the client business. Instead, a managed support provider usually offers their IT personnel to the location of the client and then move to the customer premises when necessary. This can save a significant amount of money for businesses that require IT support on a regular basis. When an provider is employing staff, they are often paid on a per hour basis, which can make up for any cost savings that the business may encounter in hiring employees onsite.
There are many similarities between MSP and outsourcing. They both allow businesses to save money, both in terms of purchasing needed equipment and outsourcing necessary IT support services. The main difference between these two options is that an IT and network administrator hired by an MSP will be located on site at the client’s premises. In many businesses, this will mean that the manpower will be required to cover telephone, fax and networking. With outsourcing, onsite man power is not required, since the outsourced IT professionals will typically be based in either the USA or in the country of the client. While there may be some savings to outsourcing IT support, many businesses still find the additional costs to be more than they are willing to absorb.
The major benefit of having a managed service provider on-site, instead of outsourcing, is the increased efficiency that they bring to an organization. Since an IT professional works for a third-party provider, the organization has less need to pay additional benefits like vacation time. Also, an individual managed service provider may have IT professionals already on-site who can meet with specific companies according to their needs. On the other hand, when an outsourced IT technician is assigned to a specific client, he/she must complete the necessary training and accreditation according to the contract that was established between the organization and the service provider.
While the benefits of having an IT managed service provider on-site can certainly outweigh those of hiring third-party employees, it’s also important to remember that the benefits of outsourcing don’t just stop there. In order for companies to use a third-party service, they must also invest in the necessary infrastructure and software that is required to run that service. Most companies find that buying the necessary infrastructure and software from a managed service provider saves them both money and time because it reduces their need to purchase these items on a per-use basis. With real-time monitoring, an organization is also able to identify problems before they become a large problem within the company, and it enables the company to immediately respond to them.
While there are many benefits of using IT managed services for managing the day-to-day operations of an organization, many companies are hesitant to entrust their data and technology to outside contractors. However, given the heightened threat of cyber-security and the risks associated with not maintaining adequate levels of cyber hygiene, many companies are finding that outsourcing their IT management to a third party is the best way to ensure that they remain protected against the threats of the 21st century. When it comes to reducing in-house workforce costs and maintaining greater productivity, using a managed services provider to provide the necessary IT support for an organization is the wisest choice.